Privacy Policy

Last updated: 19/04/2025
Data Controller: Bravos AI
Contact email: contacto@bravos-ai.com

1. Introduction

At Bravos AI, we take privacy seriously. This Privacy Policy explains how we collect, use, and protect personal data through our website and the services we provide, including the custom chatbots we develop for clients.

If you interact with our website or with a chatbot developed by Bravos, this policy applies to you.

2. Data We Collect

We may collect the following personal data:

Name, email address, phone number.
Job title, company name, website.
Messages sent via our contact forms or chatbots.
Technical information such as IP address, browser, operating system, and navigation behavior on our site.

The data collected by each chatbot depends on how it’s configured by our clients. As developers, we do not control the purposes or the content collected through them.

3. Purpose of Processing

We process personal data for the following purposes:

Responding to inquiries and delivering requested services.
Automating support, lead capture, or customer service using chatbots.
Sending service updates (only with your consent).
Improving user experience and service performance.

We do not sell personal data to third parties. The only third parties with access to your data are technical providers necessary for delivering our service (e.g., cloud hosting, messaging platforms, integrations).

4. Chatbots and Your Users' Data

When we build a chatbot for your company, we act as a data processor. You, the client, are the data controller responsible for how that chatbot collects and uses information.

We commit to:

Never use your chatbot’s collected data for our own purposes.
Protect the information with appropriate technical and organizational safeguards.
Ensure that our providers also comply with the GDPR.

We also provide tools to help you respond to user requests regarding access, rectification, or deletion of their data.

5. AI-Based Processing

Some chatbots developed by Bravos use AI models — such as those from OpenAI or Google — to generate responses.
In all cases:

Data sent to the models is not used to train any AI systems.
Interactions are processed in real time only — no content is stored outside your infrastructure or secure providers.
No automated decisions are made that have legal or significant effects on users.

6. Legal Basis

Under the GDPR, the legal bases we rely on are:

Your consent (when you fill out a form or voluntarily interact with a chatbot).
Contract performance (when you are a client).
Our legitimate interest in improving our services and ensuring platform security.

7. Data Retention

We retain personal data only as long as necessary to fulfill the purposes described in this policy or until you request deletion.

Chatbot user data can be deleted from your admin panel, or by contacting us directly if Bravos manages the service.

8. Your Rights

You have the right to:

Access your personal data.
Correct inaccurate or incomplete data.
Delete your data (right to be forgotten).
Restrict or object to processing.
Request data portability to another provider.
Withdraw consent at any time.

To exercise any of these rights, email us at contacto@bravos-ai.com
We’ll respond as soon as possible and always within legal timeframes.

9. International Data Transfers

Although we prioritize services located within the European Economic Area (EEA), we may work with providers outside the EU, such as in the United States.

In those cases, we ensure:

The use of Standard Contractual Clauses approved by the European Commission.
That providers meet GDPR-equivalent data protection standards.

10. Security

We apply technical and organizational security measures — including encryption — to protect data against unauthorized access, loss, or alteration.

These measures are reviewed regularly, and we require the same level of protection from our service providers.

11. Data from Minors

Our services are not intended for children under 14. We do not knowingly collect personal data from minors. If we discover that we have collected data from a child, we will delete it immediately.

12. Contact

For any questions, suggestions, or to exercise your rights related to this Privacy Policy, contact us at:

Bravos AI
📧 contacto@bravos-ai.com